Despite taking my contact details when I booked my ticket online – in case Eurostar needed to tell me anything – the train time had been changed to 17:58 without telling me. What’s more, I was now refused boarding on the basis that it ends 15 minutes before trains leave. I stood at the desk for about 10 minutes waiting for them to find me a seat on the next train, during which time some of the train staff passed me and went through the gate onto the train. I was still waiting when I watched the train leave the station.
As I sat in the lounge waiting to be called for the next train, I heard for the first time an announcement that the changed start times for Eurostar trains from Gare du Nord applied from 20th March until early April, due to work on the line. The Eurostar staff at St Pancras and on the outgoing train that I caught to Paris on 23rd March therefore knew of the changes but didn’t tell the passengers!!
Being a seasoned traveller, I stayed calm in the hope that everything would now run as planned – just an hour late. But no …………. I had ordered my tickets early to be in a single seats next to the aisle both ways so that I could work easily with plenty of elbow room. My seat allocated on the later train was by the window in a double seat arrangement. Well done Eurostar for adding insult to injury.